Return Policy

Our product return policy matches that of our manufacturers. Check with your eSecurity Solutions sales rep at the time of purchase to see the then current return policy for the products you are purchasing.

Damaged or Dead on Arrival Products:

Products that fail within the first 15 days after receipt of products or that arrive damaged, can be returned as “Dead on Arrival” (DOA) for a product exchange subject to the manufacturer’s warranty. Damaged products should be refused at the time of receipt, or damaged condition should be noted on the shippers record if accepted. Please contact us immediately since shippers may have limited time periods within which to honor shipping insurance which would limit our ability to provide a DOA exchange.

  • Items must be returned in original condition complete with all items.
  • Return Authorization Numbers must be requested within 15 days from product receipt date.
  • Some manufacturers may require you to contact them directly to comply with their return policy.

Returning Undamaged or Non-defective Products

Hardware Products:

You may return an unopened product for exchange or refund within 30 days of your shipment date if permitted by manufacturer’s return policy. For some manufacturers, you may be asked to contact the manufacturer directly for processing to comply with their return policies. After 30 days from your invoice date, you will be required to contact manufacturers directly for warranty repair, replacement or return of their products. All products are covered by the manufacturer’s warranty against defects. See the manufacturer’s warranty policy for more information.

  • Products that have the factory seal broken are accepted or refused based on manufacturers policy.
  • The original shipping charges will not be refunded to the customer. In the case of Free Shipping, eSecurity Solutions cost of shipping and handling will be deducted from the refund amount.

Software Products:

Licenses for downloadable software are only returnable if allowed by manufacturer’s policies. Retail packaged software is not returnable if factory seal is broken. A 15% cancellation fee will be charged on return of these items (See Return Policy)

RMA Processing

RMA numbers can be applied for by contacting or calling 866-661-6685. No returns will be accepted without a Return Materials Authorization (RMA) Number. All products must be received by our Returns Processing Center within 7 days of your receipt of a Return Authorization Number. Items received after 7 days will be refused. All RMA numbers must appear on the shipping labels we provide on the back of your packing slip. PLEASE DO NOT MARK ON THE OUTSIDE OF THE BOX.

  • All items must be returned with all original packaging, including all warranty cards, manuals, cables, accessories, components, etc.
    Safety pack all items in a shipping-grade exterior box.
  • The customer is responsible for shipping charges and insurance back to eSecurity Solutions or to the manufacturer.
  • The use of an insured, trackable shipping method is highly suggested.
  • Replacement product orders will not be shipped until the original item is received, inspected and processed. Once the item has been confirmed defective, the replacement will be shipped.
  • Any deviation from the return policy outlined above will result in a delay of your refund or exchange, additional cancellation fees, or refusal of your return

Wrong Product Ordered

eSecurity Solutions attempts to provide the most accurate data to its customers. However, it is the responsibility of the customer to ensure product compatibility.

Accuracy of Data

eSecurity Solutions obtains certain data directly from the manufacturer or distributor of certain products. While eSecurity Solutions makes every effort to ensure the accuracy of this data, this web site could include typographical errors and/or technical inaccuracies. eSecurity Solutions reserves the right to make improvements and/or changes to such data and/or this web site at any time. eSecurity Solutions makes no warranty of any kind with respect to the data on this web site or the accuracy of advice given by eSecurity Solutions’ employees, whether or not such advice is made in writing.

Representations; Changes and Corrections

eSecurity Solutions may make pricing changes needed to avoid material profit losses due to manufacturer price changes, changing market conditions or product discontinuation, even after orders and/or payment are accepted. eSecurity Solutions may revise or rescind an order to correct an error or pricing issue not detected until after fulfillment of such order, and Customer may either accept eSecurity Solutions’ proposed revision to the order or rescind the order if such proposed revision is unacceptable. In the event an order is rescinded due to eSecurity Solutions’ error or pricing adjustment, eSecurity Solutions will bear all shipping costs and Customer will receive a full refund for products returned in new condition. Although Internet orders generate an automatic confirmation and response e-mail, eSecurity Solutions may change its pricing, product description or specification after any order confirmation or response e-mail but prior to shipment due to errors, changing market conditions, product discontinuation or typographical errors.

Shipping Terms

eSecurity Solutions will typically arrange for shipping to the customer’s destination; however, such costs are the responsibility of the customer except on items with free shipping (see below). All equipment will be delivered to Customer F.O.B. from eSecurity Solutions’ facility or the facilities of any of eSecurity Solutions’ vendors who are shipping directly to Customer. Regardless of the terms of shipment and who pays for freight, the risk of loss shall pass to Customer when the equipment is delivered to the transportation carrier, and eSecurity Solutions is not responsible for any loss or damages to the equipment during shipment, however, eSecurity Solutions does declare appropriate replacement value with its shippers to minimize the risk of loss and will insure its shipments. eSecurity Solutions will use its best efforts to meet the delivery time stated but does not, under any circumstances, guarantee delivery by the stated time and is not responsible for any damages caused by the failure to meet the stated delivery time.

Shipping Options & Costs

Shipping costs vary based on the method of shipment desired and the weight of the shipment. Delivery time varies based on the method selected.

Where Does eSecurity Solutions Sell?

Some vendors restrict sales to North America only. Ask your sales representative about specific products for your location.

Shipping Issues

At eSecurity Solutions, we strive to provide you with top-notch service from the moment you place your order to the moment it arrives on your doorstep. For this reason, we use some of the best shipping companies in the business. However, even the best can make mistakes. If your order is overdue or you receive a damaged shipment, please get in touch with us for fast assistance. You can send an email to or you can contact our Customer Care Department directly at 866-661-6685. When you call or email, please make sure we get your name, phone number, order number, and the date that the order was placed.

Reseller Customers & Tax

Resellers wanting to buy products from eSecurity Solutions should contact our Reseller Sales Department at 866-661-6685. We provide discounts for many products, plus we support our dealers.

  • Tax: Generally, customers outside of California will not be charged any sales tax by eSecurity Solutions. The customer is responsible for sales tax within their states.
  • For California Resellers: Please place your order, and fax or email your reseller permit to your sales rep or to customer service.